Since we switched to CDN a long time ago and demo import files are not bound to the download file, we regret to inform you that at the moment Bridge users won't be able to do demo import.

This problem is reported and technical service from CDN is working on fixing this issue.

We hope it will be resolved in less then 24hours Thank you for understanding.


Why is my demo not being imported?

When it comes to importing demo content, before you hit import, disable all 3rd party plugins (to free up server resources), then go to import, open chrome developer tools, hit Import, and watch console for errors. When some error occur refresh import page and repeat the process. Importing demo content must reach 100% without displaying error in the console. So repeat it until console is clear (sometimes you have to repeat process for 3-4 times or maybe more).

Please understand that this is common issue when importing demo with all theme authors since demos become more robust so they can satisfy needs of all customers, so issue is usually triggered by lower server resources. Usually it is due to low WordPress memory limit and also due to low PHP directives, so it would be good if you can increase these values or ask your hosting service to do that for you:

max_execution_time = 300;

memory_limit = 128M;

upload_max_filesize = 64M;

post_max_size = 256M;

Helpful reading -

Also check instructions regarding import in theme documentation

XML Import

If the progress bar doesn't reach 100%, you can finish the import via XML. 

To so so, navigate to Tools > Import > WordPress > Run Importer. Upload the theme-export.xml file, which you can find in the file you downloaded from ThemeForest, in the folder "xml export." If the connection runs out, simply upload it again and again, until you receive the message that import has completed. 

Next, in Theme Options > Import, run the import, but ONLY for Widgets and for Options. There is no need to run it for Content again.

If you continue to have problems with import, you can always submit a ticket to our support and they will try to import demo content for you. Just provide WordPress admin access in your ticket:

Website login URL
Admin Username
Admin Password