Public Ticket #1268563
DropDown Menu & other issues


  • Amber started the conversation

    I have 3 issues:

    1. I am trying to switch the dropdown menu to horizontal but I have read almost every ticket on your forums for how to change it but the wide option doesn't exist. (see attached)

    2. Progress bar horizontal isn't loading up properly and the title doesn't even show ( see attached and also on front home page of site - on top of the words "our company in numbers".) There is another progress bar there that I found some short code for but it is not from your program. I tried to find another solution before buying support again and it obviously didn't work because here I am, lol. 

    3. When viewing the qode elements options to insert into a page none of the icons show up anymore (see attached) they used to but they don't anymore - is this why the progress bar isn't working? 

    Also, how can I add a template page? It only gives me an option to view them.  



    Attached files:  Screen Shot 2017-08-08 at 3.40.11 PM.png
      Screen Shot 2017-08-08 at 3.43.52 PM.png
      Screen Shot 2017-08-08 at 3.44.41 PM.png

  •  453
    Qode replied


    1. If there is no wide menu option try to open options when editing menus, and also try disabling 3rd party plugins since some of them can cause conflicts of this kind. Also, below are instructions on how to create wide menu:

    First you need to add first-level menu item (Custom Link) with Type: wide like this http://screencast.com/t/WINdVyUCKtuV Add 4 second-level menu items (Custom Link) below the first-level item: http://screencast.com/t/D19dRrJgw http://screencast.com/t/F4jeqe7I Below each second-level menu item, add several third-level menu items: http://screencast.com/t/pFrh46SLZ

    2. We need to inspect this on your end, so provide us with WordPress admin access, but as in your first question, try to disable 3rd party plugins since progress bars are working on our testing installation just fine.

    3. We need to test this on your end. Beside WP admin access also provide FTP so we can try to reinstall the theme if needed. If you have some modifications and also just in case create a full site backup.

    Best Regards!

    New and improved Online Bridge Theme Documentation is live. Check it out now - LINK.

    Best Regards,


  •   Amber replied privately
  •  453
    Qode replied


    And thanks for the credentials.

    1. Popup Maker is causing issue so when it is deactivated option will be there https://www.screencast.com/t/6xUTHZFbvEI8 . We activated it again after test

    2. With these two plugins progress is working fine https://www.screencast.com/t/pvtH31Kk even plugin for progress bar is working.

    3. With above plugins disabled https://www.screencast.com/t/OPA3zJ4Cm icons are showing so we keep them disabled since they are causing too many issues.

    Best Regards!

    New and improved Online Bridge Theme Documentation is live. Check it out now - LINK.

    Best Regards,


  • Amber replied

    Awesome! Thank you SO MUCh for figuring it out! One last question though - the plugins that are causing the issue, we will need to use some form of pop up for our site, does this mean we cannot use a pop up form at all or is it just this particular one that is causing issues? 

    We would also like to be able to use Optimize Press as well, is there anyway we can make it work or is it just not possible with this theme?

  • Amber replied

    I also noticed 3 things when I enable the wide menu

    1. The spacing between links is far too large 

    2. when I scroll down and hover over the parent menu, the drop down menu becomes far too close and too off-centered

    3. The vertical separators are too long and if I select for them to be turned off under options > header they do not turn off. 

    Attached files:  Screen Shot 2017-08-12 at 11.49.00 PM.png
      Screen Shot 2017-08-12 at 11.48.43 PM.png

  •  453
    Qode replied

    Hi again,

    popup plugin which you were using isn't tested and it is clear that it won't work, but you can try some other plugin for same purpose.

    1. Wide menu is coded in order to contain 4 columns, so by adding another sub menu item, you can have equally spaced elements, and everything below that number will display additional blank space.

    2. This is how it appear on our end https://www.screencast.com/t/cEuLh9M2nb . If you were resizing browser window, try to reload page because menu is being calculated on page load. If there are

    3. Separators can be hidden with custom css code below and you can apply it from Qode options > General > custom CSS field:

    .drop_down .wide .second ul li {
        border: none;

    Best Regards!

    New and improved Online Bridge Theme Documentation is live. Check it out now - LINK.

    Best Regards,


  • Amber replied


    Unfortunately I don't need a 4th menu item under the dropdown - I only have 3 pages I need there. 

    And as far as the spacing goes it is still too far from the main menu and it lies right on top of the slider. Can you please help me and move it up closer to the main menu and have it not as spaced out? 

    Attached files:  Screen Shot 2017-08-15 at 2.45.15 PM.png