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  Public Ticket #1429057
wp baker not working with theme
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  •  2
    James started the conversation

    Hi ya - I hope you can help me as I have spent the last 12 hours trying to figure this out. So I have just upload a fresh download of Wordpress, eg the latest. I also purchased a fresh copy of your amazing Bridge theme which I love, thank you so much. 

    I have installed the theme, the standard theme, with nothing as I love designing from fresh canvas. I started my normal process by design a very simple landing page, and i love the side bar so I designed to use this for navigation.

    The theme then asked me to install the plugins that are needed, like Qode Instagram Widget, Qode Instagram Widget, Slider Revolution, WPBakery Page Builder. All plugins needed, installed perfectly.

    I decided I would start to build a page using WPBakery Page Builder, this is where the issue started. I added some text some images, to start the design process. I selected a heading style to convert my Headings 2, 3, 4 from the drop down menu in WPBakery Page Builder and save.

    But if I try to open the same text box that I have just added a style to the WPBakery Page Builder, will not open that text box I have selected a Heading style. I can delete and make a new text box and do the same. but as soon as I select a heading style i can not longer edit the text in that text box. 

    My work around is not to use the WPBakery Page Builder, but then I might as well use a different theme. 

    Just to check

    1.I delete everything, and tried other ways of heading text and styles

    2. Delete the theme installed fresh

    3. Delete Wordpress installed fresh

    4. Turned off all plugins

    5. Deleted all plugins

    6. Contacted WPBakery Page Builder ( They said delete all plugins, and try a different theme, I did this and Page Builder works on the standard wp themes)

    7. I deleted everything and started again.

    8. After 2 days I have given up and thought I should contact you and ask for help.

    I think is has something to do with the font list, and loading, but that is my guess. 

    Please help, as I have a client that pissed off with me, and thinks I have no clue what am doing because I can not build a simple Wordpress website.

    Thank you for your time

    James  

  •  906
    Qode replied

    Hello James,

    Thanks for purchasing our theme, we are glad that you like it.

    Thanks for detailed description.

    First, make sure that you increased server resources, or ask your hosting service to do that for you:

    max_execution_time = 300

    memory_limit = 128M

    upload_max_filesize = 128M

    post_max_size = 256M

    max_input_vars = 3000

    PHP 5.6 (7 is recommended by WP https://wordpress.org/about/requirements/)

    Bridge theme has a lot more features/options/scripts and requires more server resoruces then other simplier themes.

    If the problem still persists, please try solution from this article Visual Composer not working content decoding error

    Write us back how it turned out.

    The new and improved Online Bridge Documentation is live. Check it out now - LINK

    Best Regards,
    Qode

  •  2
    James replied

    .htaccess file, i think this happens to all novice users like me.  I needed to increase the memory size in the .htaccess file plus add a few urls, that the host started blocking due to the continual call to the database.

    FIX. 

    php_value memory_limit 128M

  •  906
    Qode replied

    Hello There,

    Thanks for feedback. We are glad that is working now.

    If there’s anything else we can help you with, please let us know.

    The new and improved Online Bridge Documentation is live. Check it out now - LINK

    Best Regards,
    Qode