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  Public Ticket #1465986
Custom column widths resetting
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  • D started the conversation

    This has been a bug for as long as I've been using Bridge (8 months or so?), so I figured I'd finally put in a ticket.

    I'm using Firefox browser to edit a page.
    If I set the column widths to a custom fraction (I'm using 1/12 + 3/12 + 4/12 + 3/12 + 1/12 in my example) then edit any column details like bg color or padding, it then resets the column width to 1/12.

    It's not a huge issue, it just drives me nuts when I'm building and trying different things and I have to keep resetting the widths after every edit.

    I dropped a screen cap me recreating the issue.

    Attached files:  wtf-mate.mp4

  •  1,079
    Qode replied

    Hello,

    Please make sure you have newest version of theme and wp-bakery page builder.

    To update your theme follow instructions from here
    http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/

    After that can upgrade Visual Composer - WPBakery page builder,by performing following steps:

    1. Please make sure main theme is activated while performing other steps

    2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it

    3. You will see message that required plugin is missing at the top of your WordPress Dashboard

    4. Install the plugin and then activate it

    If the issue still persists, send us an url to your website and wp-admin login details in private reply and we will take a closer look.

    All the best,

    The new and improved Online Bridge Documentation is live. Check it out now - LINK

    Also check our articles with useful tips and suggestions

    Best Regards,

    Qode

  •   D replied privately
  •  1,079
    Qode replied

    Hello there,

    WpBakery does not allow changes to custom layouts. The issue still persists when we switch to some of default wordpress themes, so you can try to switch to some other theme and check this functionality.

    But there is an workaround for this issue, create custom layout, then copy custom layout and  paste it to notepad.

    https://www.screencast.com/t/pFdxPgs9G

    make change to your column:

    https://www.screencast.com/t/bwoPWh8lBe0

    Then paste back your layout:

    https://www.screencast.com/t/rbU4IB06

    Unfortunately, this is the only way you can make changes in design options with custom layout.

    All the best,

    The new and improved Online Bridge Documentation is live. Check it out now - LINK

    Also check our articles with useful tips and suggestions

    Best Regards,

    Qode