Okay
  Public Ticket #1500503
Demo import
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Comments

  • Oventa started the conversation

    Hello,

    Today I tried to import a demo like I always do, sadly no content is being placed, theme options are etc, just no pages. It's about demo: http://bridge153.qodeinteractive.com/ 

    When i try to import another demo it does show pages so there must be something wrong with this one then? I've tried multiple times so I'm pretty sure something goes wrong here.

    Thank you

  •  453
    Qode replied

    Hello there,

    Thanks for writing in.

    Please take a look at this helpful article: Why is my demo not being imported?

    If you comment on your ticket before we reply, your ticket will be pushed down the list. We reply to tickets in the order they arrive into our ticketing system.

    The new and improved Online Bridge Documentation is live. Check it out now - LINK

    After you have updated WordPress to version 4.5 or higher, please make sure to also update your theme and the Visual Composer plugin to the latest versions. To update Visual Composer, after you update the theme to the latest version just uninstall Visual Composer and then a notification will appear at the top of your screen that a required plugin needs to be installed. Install Visual Composer via this notification and you will get the latest version. Please also make sure to clear your browser cache after you have updated Visual Composer

    -------------------
    Best regards
    Qode

  • Oventa replied

    Hi, yes I am aware of this. But like I said, i tested other demo's those worked fine. Theres something wrong with that one specifically..

  •  453
    Qode replied

    Hello there,

    I went ahead and forwarded this to our developers to take a closer look at it.

    I've tested it out and I couldn't import it also with one-click import, but through .xml (WordPress Default Import), it works fine.

    Thanks for letting us know!

    If you comment on your ticket before we reply, your ticket will be pushed down the list. We reply to tickets in the order they arrive into our ticketing system.

    The new and improved Online Bridge Documentation is live. Check it out now - LINK

    After you have updated WordPress to version 4.5 or higher, please make sure to also update your theme and the Visual Composer plugin to the latest versions. To update Visual Composer, after you update the theme to the latest version just uninstall Visual Composer and then a notification will appear at the top of your screen that a required plugin needs to be installed. Install Visual Composer via this notification and you will get the latest version. Please also make sure to clear your browser cache after you have updated Visual Composer

    -------------------
    Best regards
    Qode

  • Oventa replied

    no problem, can i get a reply when its fixed?

  •  453
    Qode replied

    Sure,

    most likely it will be with a next theme update tho. But I'll update you when I have any new information.

    If you comment on your ticket before we reply, your ticket will be pushed down the list. We reply to tickets in the order they arrive into our ticketing system.

    The new and improved Online Bridge Documentation is live. Check it out now - LINK

    After you have updated WordPress to version 4.5 or higher, please make sure to also update your theme and the Visual Composer plugin to the latest versions. To update Visual Composer, after you update the theme to the latest version just uninstall Visual Composer and then a notification will appear at the top of your screen that a required plugin needs to be installed. Install Visual Composer via this notification and you will get the latest version. Please also make sure to clear your browser cache after you have updated Visual Composer

    -------------------
    Best regards
    Qode