Okay
  Public Ticket #1535233
to activate LayerSlider
Closed

Comments

  • Karnj started the conversation

    Hi there

    After I have activated LayerSlider, it has displayed a message " License activation is required in order to receive updates and premium support for LayerSlider. Purchase a license or read the documentation to learn more. Got LayerSlider in a theme? ." Do I have to purchase any license? I understand that it is included with the theme so it should be free. Would I use the plugin at full capacity, if I am not willing to purchase its license? Likewise, should I buy a WPBakery Page Builder license? It is because on a page of WPBakery Page Builder Settings it tells me that I will unlock premium options if I activate the license. Please enlighten me about these matters.

    Thanks

  •  1,147
    Qode replied

    Hello Karnj,

    We have bought extended licenses for premium plugins that come with our theme, so you can use them for free, but we can’t give you the license codes because of policy and terms of Theme Forest.
    This only means that you can not update the plugins automatically, and you need to wait for the update which will be included in latest theme updates, as soon as the new version of plugins becomes available. You can read more about bundled plugins in the following Envato article: 

     https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins?_ga=2.245886596.1068361229.1494855372-1438803025.1429707923

    All the best,

    The new and improved Online Bridge Documentation is live. Check it out now - LINK

    Also check our articles with useful tips and suggestions

    Best Regards,

    Qode

  • epascoal replied

    Hi, 

    I'm working with River template version 1.8 I bought this week and it seems that WPBakery Page Builder and LayerSlider WP needs to be updated could you please release a new version of River with those plugins already updated. Otherwise I will start my website already deprecated.

    Thank you.

    Cheers,

    Eduardo

  •  1,147
    Qode replied

    Hello Eduardo,

    The update is on our to do list and we  hope this will be updated soon, but we don't know for sure. In the meantime , if you have any issue regarding usage of old version of River and old plugins, please write new private ticket under rIver category, send us url to your website and wp-admin login details and we'll take a closer look.

    Best regards, 

    Daniel

    The new and improved Online Bridge Documentation is live. Check it out now - LINK

    Also check our articles with useful tips and suggestions

    Best Regards,

    Qode

  • epascoal replied

    Hello,

    yes, I already found some issues regarding this outdated plugin.

    regarding to "There is a new version of LayerSlider WP available. View version 6.7.6 detailsAutomatic update is unavailable for this plugin.License activation is required in order to receive updates for LayerSlider. Purchase a license or read the documentation to learn more. Got LayerSlider in a theme?"

    It shows a popup showing 'Premium features is available for preview purposes only.We’ve detected that you’re using premium features in this slider, but you have not yet activated your copy of LayerSlider. Premium features in your sliders will not be available for your visitors without activation. Click here to learn more. Detected features: Filter'

    Doesn't seem to be fair to use outdated plugins on a theme that I just purchase. So please if you already have the premium extended license I would like to request an updated version as soon as possible. 

    Looking forward to hearing from you.

    Regards,

    Eduardo

    Attached files:  Untitled.png

  •   Qode replied privately
  • epascoal replied

    Hello,

    Since that this issue is still open and "Regarding to the "Qode replied privately" statement  I suspect that may be some mistake because I didn't receive any answer yet.

    Should I open a new ticket?

  •  1,147
    Qode replied

    Hello,

    Sorry, please create your own private ticket under river category and we'll try to help.

    Best regards,

    The new and improved Online Bridge Documentation is live. Check it out now - LINK

    Also check our articles with useful tips and suggestions

    Best Regards,

    Qode