Okay
  Public Ticket #1639442
installation
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  • Ariadna Miquel started the conversation

    I'm trying to install Bridge, and appears the message attached

    What should I do?

    Thanks!
    Ariadna

    Attached files:  Captura de pantalla 2018-07-12 a las 11.31.36.png

  •  1,244
    Qode replied

    Hi Ariadna, 

    The issue is server related - our suggestion is to contact your host and describe the issue. Make sure to ask your hosting provider to increase parameter values in the php.ini file like this: 

    max_execution_time = 300

    memory_limit = 96M

    upload_max_filesize = 128M

    post_max_size = 1024M

    After that try to install the theme again by following these steps: 

    If the above does not help, try to install the theme via FTP (using some FTP client, e.g. FileZilla) by following these instructions: 

    Let us know if this was helpful. 

    Best regards, 

    Ian

    * The new and improved Online Bridge Documentation is live. Check it out now - http://bridge.qodeinteractive.com/

    * You can also check our articles with useful tips and suggestions

    Best Regards,

    Qode

  • Ariadna Miquel replied

    Thanks Ian, First option works perfectly!

    Best,

    Ariadna

  •  1,244
    Qode replied

    You are welcome Ariadna. Hope you’re happy with our theme and our support services. If you’d like to help us make them even better and more efficient, please visit the following link: http://themeforest.net/downloads and simply leave a five star rating next to our theme’s name. Thanks. 

    Have a nice weekend, 

    Ian

    * The new and improved Online Bridge Documentation is live. Check it out now - http://bridge.qodeinteractive.com/

    * You can also check our articles with useful tips and suggestions

    Best Regards,

    Qode