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  Public Ticket #1654204
Theme not functioning as shown in demo
Closed

Comments

  • MyRoadtrippr started the conversation

    The qcode slider is not working well with the theme, I am not able to do any kind of changes to any part of the website. There may be few suggestions from your end that may  be useful to me in solving this.

  •  775
    Qode replied

    Hello there,

    Please REPLY IN PRIVATE and provide a link to your website and a WP admin access to it so I can investigate this further. Also elaborate your question a bit, provide some more information and a couple of screenshots of the problem. Thanks.

    Best Regards,

    Walt


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  •   MyRoadtrippr replied privately
  •  775
    Qode replied

    Hello again,

    Google has recently changed its autoplay policy regarding videos on the websites and that is resulting in videos not autoplaying when opening a website with Google Chrome. In order to resolve that, you need to edit the file named shortcodes.php and it is located in wp-content\themes\elision\includes\shortcodes\ folder. Just make the change stated in this screenshot: https://www.screencast.com/t/JfXD2uVnA

    Also make note of this change as it will be overwritten after you update your theme.

    Have a great weekend!

    Walt


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  • MyRoadtrippr replied

    Can you please reconfirm the number of websites that I can run this theme with?

    And I could not find the php file that you told me about, is there just one shortcodes.php file ?

  • MyRoadtrippr replied

    And can you please help me with the procedure to get a contact form just like the one in the demo Elision website? That would be great help

  •  1,609
    Qode replied

    Hello, 

    1) All licenses on the Envato Market sites are for a single use. If you are going to use Elision on one domain, or multiple subdomains, you will only require one License. If you are going to use Bridge on multiple domains, then you will need to purchase a separate License for each domain.

    2) The file URL is correct: 

    wp-content/themes/elision/includes/shortcodes/shortcodes.php

    Note that you have to use some FTP client, e.g. FileZilla. Backup original file first, make a modification, upload modified file to server via FTP and override the file on server. 

    3) To get a default contact form, create new page with Contact Page template: 

    https://monosnap.com/file/k0GA1LKFMRSn4gdJLn8JLiSiVyRf66

    ...and make sure the contact form is enabled under Qode Options -> Contact Page

    https://monosnap.com/file/2kXSl0kAW4KJOScKLIyUbT5XTNasaG

    Below you can enter the receiving email address. 

    Best regards, 

    Qode


    Customer Support

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