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  Public Ticket #1776509
Editor text don't work
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  • paolobros started the conversation

    Hi. In my website the text editor does not work. See screenshots.

    I can't write :-(

    Attached files:  Screenshot_2.jpg

  •  1,180
    Qode replied

    Hello,

    This could be caused by a 3rd party plugin. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    In case the issue still persists, send us your url  and  wp-admin details in private reply and we'll  take a closer look.

    Best regards,

    Daniel

    The new and improved Online Bridge Documentation is live. Check it out now - LINK

    Also check our articles with useful tips and suggestions

    Best Regards,

    Qode

  •   paolobros replied privately
  •  1,180
    Qode replied

    Hello,

    Please contact your hosting provider service and tell them to disable mod security. Also you can update your theme to latest version:

    http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/

    And try to switch to parent theme, maybe some changes you made in child theme afected page builder.

    Best regards,

    Daniel

    The new and improved Online Bridge Documentation is live. Check it out now - LINK

    Also check our articles with useful tips and suggestions

    Best Regards,

    Qode