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  Public Ticket #1776509
Editor text don't work
Closed

Comments

  • paolobros started the conversation

    Hi. In my website the text editor does not work. See screenshots.

    I can't write :-(

    Attached files:  Screenshot_2.jpg

  •  1,250
    Qode replied

    Hello,

    This could be caused by a 3rd party plugin. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    In case the issue still persists, send us your url  and  wp-admin details in private reply and we'll  take a closer look.

    Best regards,

    Daniel


    Customer Support

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  •   paolobros replied privately
  •  1,250
    Qode replied

    Hello,

    Please contact your hosting provider service and tell them to disable mod security. Also you can update your theme to latest version:

    http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/

    And try to switch to parent theme, maybe some changes you made in child theme afected page builder.

    Best regards,

    Daniel


    Customer Support

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