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  Public Ticket #1891382
Stopping fade between changing pages
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Comments

  • lukedohner started the conversation

    Hi Qode,

    I am trying to stop the fading between the changing of pages.

    I set these in Qode > Options > General to NO

    Loading Animation: set to No

    Page Loading Effect: set to No

    But I am still seeing fading between page changes.

    thanks for your help,

    Luke

  •  1,614
    Qode replied

    Hi Luke,

    Please try disabling all plugins not related to our theme. Also, if using cacheing on your server, you can try clearing the cache. If still no luck, please provide me with your admin access in a private reply and I can take a closer look. Thanks!

    Best regards,
    Wolfe


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  •   lukedohner replied privately
  •  1,357
    Qode replied

    Hello there,

    You still have  plugins activated, so please deactivate them and don't forget to disable must-use and drop ins:

    https://monosnap.com/file/IezmW4F53G4qhc5fT1dgMXPI5c4TS4

    These are plugins enabled on server level so contact your hosting provider to disable it.

    If the issue still persists, please leave plugins deactivated  and we will take another look.

    Best regards,

    Daniel


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  • lukedohner replied

    Hi Daniel,

    All of the site plug ins are deactivated. 

    I purged the server cache.

    I am still getting the fade between the pages.

    Please take a look, the creds are below.

    thanks!

    Luke

  • lukedohner replied

    Hi Qode,

    My development on this site is on hold because all of the plug ins are deactivated as instructed.

    I need to have this fading issue in your Bridge theme looked into as soon as possible.

    regards,

    Luke

  •  1,357
    Qode replied

    Hello there,

    Sorry for late response. We had a few days off because of the national holiday.

    Please note this is not out preloader effect and it is not related tot heme options. You disabled third party plugins but must-use and drop in plugins are still enabled:

    https://www.screencast.com/t/jBQX2dIkQ1

    Since those plugins are enabled on server, please contact your hosting provider to disable those tools.

    Best regards,

    Daniel


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  • lukedohner replied

    Hi Daniel,

    Are you saying the go to page fade effect is not related to the Bridge Theme and Qode ?

    I just want to clear on that point.

    thanks

    Luke

  •  1,357
    Qode replied

    Hello Luke,

    Since you already disabled page transitions, this effect is not related to Bridge theme so you should contact your hosting provider to disable drop ins and must use plugins.

    Best regards,

    Daniel


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