Okay
  Public Ticket #1980786
ReCaptcha Contact Form
Closed

Comments

  • daniarts started the conversation

    Hi support,

    I want to add the recaptcha to the contact form. It does not work or better nothing shows up. Did you finally manage to update to the currenty google recaptcha version?

    Many thanks,

    Daniel

  •  1,479
    Qode replied

    Hello,

    Unfortunately, we still didn't add new recaptcha version. Please try to use Contact form 7 for this purpose.

    I will forward your request to our developers.

    Best regards,

    Daniel


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  • daniarts replied

    Hi,

    what shall I use? Is this another Plugin? This would be unacceptable since I try to limit the amount of third party plugins. This is why I bought your theme.

    The contract clearly says that you fix bugs and update the theme. This I consider as a bug/necessary update.

    I expect a immediate fix of this problem or I want my money back.

    Many thanks,

    Daniel


  •  1,479
    Qode replied

    Hello,

    Unfortunately , this not something can be fixed immediately. I will  informer developers again for this issue and I hope they will implement this feature as soon as possible.

    Many of our customers are using Contact form 7, Please try with this plugin. Our contact form have predefined styles and it is not highly  customizable,  but with contact form 7 you will be able to create your form and add new recaptcha.  Please let us know if you have a problems with this plugin, send us your wp-admin details  and we will help you to add your form.

    Best regards,

    Daniel


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  • daniarts replied

    Hi,

    thanks for your reply.

    I do understand that a lot of your clients use this plugin since it offers way more flexibility. Nevertheless for us it is not an option. Every Plugin which one uses increases vulnerabilities and raises additional data policy issues. For us the options which are there and officially part of the product are enough but we NEED the CAPTCHA option as provided in the plugin. This is outdated since months!

    I’m happy to post you here the terms of the contract I have with you, by buying the template as well as the support.

    You had more than 9 month time to fix this already. I consider this more than enough time.

    I won’t accept this circumstance. Please provide me with a reliable date for the update to CAPTCHA version 2. I hope that we can solve this case without legal aids.

    Many thanks for your fast support,

    Daniel



  •  410
    Qode replied

    HI there,

    We're currently in a process of updating all our themes. Our team is working hard to get all the themes up to date with the current versions of plugins and extensions. 

    Since there's a huge number of support requests we handle every day, we need to be careful with this and the process is running a bit slower than we expected. Nevertheless, be sure you'll be informed when the update launches and, as always, we'll be here to help with any difficulties you may experience. 

    Thank you for understanding.

    Regards,

    Marco


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  • daniarts replied

    Hi,


    thanks for your reply.

    Just to make it very clear. You updated for your Bridge Theme Recaptcha 2.0 in April 2017. This is almost 2 years ago. I bought the Elison theme even later, have the same contract details and the promise to receive updates to outdated feautures of the product I bought. Please don't tell me something about your general efforts to update the themes, but just a confirmation that you will update this asap for Elision clients as well. I don't like to feel like a client with prio B only I decided for a product, which you decided to push less then others.

    Even though I understand you out of a development and economic perspective, I won't accept out of the client perspective. Please make sure that I will insist on this with all aid, which it will need. 

    Many thanks,

    Daniel

  •  1,479
    Qode replied

    Hello,

    Sorry for late response. We had a few days off because of the national holiday.

    I have informed our main developer regarding this issue. The problem is Elision is theme older from bridge and it is harder to include this functionality to Elision theme .  Due to other priorities, unfortunately, updating recaptcha for Elision has been postponed.  Many of our users had a same problem, and usually  they resolved  this easily by using Contact form 7 plugin .I will be in contact with our developers  and hopefully they will update recaptcha for Elision Contact  form as soon as possible. I will star your ticket  I will update you on any progress. 

    Thank you for your patience.

    Best regards,

    Daniel


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  • daniarts replied

    Hi support,

    thanks so much for your reply. 

    Well thanks for telling me that the theme is older. The only question I have, why you guys to not highlight this on evato or take the template from the market. Fact is I bought this template after you allready updates Repatcha for Bridge. I as a customer was not informed well, that I'm going to buy a theme, which is not longer well supported from you guys. I feel not informed correct and you force me to use legal aids to solve this issue and repay the damage, which I have due to this fact. You sell a product which has features to tell later the client that he should use this feature better with a solution from another vender or supplier. This is like buying a car with a navigation system, where the seller later tells the client to better use the mobile for navigation purposes, because the navigation system does not work longer. 

    Please make sure that this is something I will not accept. I ask for fast solution to the problem - having in mind, that with Brige I could have achieved the same, but just get a product which you guys support like promised in the sales contract. 

    Also note that this is the last try to solve it without forwarding this issue to my legal support. 

    Many thanks,

    Daniel






  •  536
    Qode replied

    Hi again,

    This will be included in the next theme update.

    Best,

    Giovanni


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  •  1,479
    Qode replied

    Hello Daniel,

    Our developers included recaptcha 2 and it will be added in next theme update. In the meantime you can modify some files in your current installation.

    Please download zipped folder,  unzip it and  and replace those  4 files in:

    wp-content\themes\elision\contact-page.php

    wp-content\themes\elision\functions.php

    wp-content\themes\elision\js\default.min.js

    wp-content\plugins\elision-core\module\ajax_mail.php

    In case it still does not work, please send me your wp-admin login details and ftp access in private reply and I will take a closer look

    Best regards,

    Daniel

    Attached files:  elision contact.zip


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  • daniarts replied

    Dear support,


    thanks for the update. I'm patiently waiting for the update since quite a while. When will it be posted, to not have to perform manual changes. 

    Many thanks,

    Daniel

  •  536
    Qode replied

    Hi,

    There was a new theme update on 09.07.2019. with recaptcha 2 included (https://monosnap.com/file/KK1X7JIyCHonQtiWu9czfFsYrHHh6S).

    You can try updating your theme now.

    Hope this helps!

    Best Regards,

    Kevin


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  • daniarts replied

    Thanks a lot that helped.

  •  580
    Qode replied

    Hi,

    We're happy to help.

    If there's anything else, please let us know.

    Best regards,

    John


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