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  Public Ticket #2045680
comparison slider weird toggle
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Comments

  • Andrew started the conversation

    I've been running into this weird toggle with the comparison slider. is this a bug, or am i doing something wrong?

    thanks,

    Andrew

    Attached files:  螢幕快照 2019-06-12 下午2.11.49.png

  •  1,100
    Qode replied

    Hello,

    Could you please provide us your website URL address and describe more what is the problem? 

    Best Regards,

    Nicolas


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  • andrew replied

    hi, i currently do not have the page up live.

    but if you take a look more closely at the screen shot here, you will notice that there is a weird circle behind the arrows.

    let me know if this makes sense.

    andrew

    Attached files:  螢幕快照 2019-06-12 下午2.11.49_612.png

  •  1,693
    Qode replied

    Hi Andrew, 

    It's not easy to assist you since you are working on localhost. 

    Make sure that you are using the latest theme, Bridge Core and WPBakery versions. You can always check the latest theme & plugin versions in our changelog. If your theme or plugins are outdated, our advice it to create a full site backup and update them by following these steps: 

    https://www.youtube.com/watch?v=OtnFGzHQbrI

    If this doesn't help please navigate to your page admin, switch to Classic editor, open Text tab, copy the code of the page and send it to us in a text file. 

    Best regards, 

    Ian


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  • Andrew replied

    hi, you can log onto andrewzo.com/portfolio/mec-bike-lights

    it is near the end. thank you.

  •  1,693
    Qode replied

    Hi Andrew, 

    Thank you for your feedback. We found that your Bridge Core and WPBakery plugins are not up-to-date: 

    rEVeG3M.png

    The latest Bridge ( 18.1 ) comes with Bridge Core 1.0.5 and WPBakery 6.0.2 as you can see in our changelog: 

    http://bridge.qodeinteractive.com/change-log/

    To update Bridge Core and WPBakery please navigate to Plugins, hit 'Update Required' next to the plugin, then hit 'Update' and wait a bit. The update instructions are provided in this video, starting from 07:05

    https://www.youtube.com/watch?v=OtnFGzHQbrI

    After the update, check the page. 

    Best regards, 

    Ian


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  • Andrew replied

    Hi Ian,

    i've updated the plugins and it seems that the issue is still there.

    andrew

  •  1,693
    Qode replied

    Hello, 

    Thank you for your feedback. 

    It appears that the element's style is affected by separate plugin: 

    https://www.screencast.com/t/Mr1RhZGEN

    Please check if you have Twenty20 plugin installed: 

    https://wordpress.org/plugins/twenty20/

    If the answer is yes, deactivate it and see if it makes a difference. 

    If this doesn't help, insert the following CSS into Qode Options -> General -> Custom CSS field:

    .qode-comparison-slider .twentytwenty-handle, 
    .qode-comparison-slider .twentytwenty-left-arrow, 
    .qode-comparison-slider .twentytwenty-right-arrow {
        border: none !important;
        box-shadow: none !important;
    }

    The result should be: 

    https://www.screencast.com/t/bl3mA3kQqx

    Best regards, 

    Ian


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  • Andrew replied

    thank you, that resolved it!

    andrew

  •  1,693
    Qode replied

    You are welcome Andrew, we are glad that we could help. 

    If you have some spare time and if you are satisfied with our support, we would really appreciate it if you would be willing to rate us with 5 stars on this link - http://themeforest.net/downloads By doing this you will be helping us build even better themes and provide better support. Thank you in advance. 

    Have a nice weekend, 

    Ian


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