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  Public Ticket #2145206
bridge249 unresponsive mobile
Closed

Comments

  • Msdeenice started the conversation

    I totally love your theme and have updated to the layout design to your option# bridge249 (book landing) but this has been unresponsive on all mobile devices.  Menus do not load correctly either on any device.

    PLEASE HELP as I've received a few inquiries on this from clients that have mentioned that the site does not load correctly on mobile devices.

  •  538
    Qode replied

    Hello,

    Welcome to your support management and thank you for choosing our theme!

    This could be caused by some third party plugin. Please deactivate all your third party plugins except bundled plugins ( Bridge Core, WPBakery, Layer Slider..) clear browser cache and check the page. If the issue disappears, activate your plugins one by one and try to find the plugin that causes the issue. 

    Let us know if this helped and if it didn't please send us your wp-admin details in a private reply so we can log in and investigate on this further.

    Best regards,

    Kevin


    Explore our collection of 300+ premium WordPress themes on the Qode Interactive website.

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  •   Msdeenice replied privately
  •  538
    Qode replied

    Hi,

    The issue may be caused if you used plugin to migrate the theme. A lot of the css files that come with the theme are not present ( https://www.screencast.com/t/fNPWhBhUmk ). Please try to reinstall your theme, it's a same procedure as theme update:

    Follow instructions from our article:

    http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/

    And watch our video tutorial

    https://www.youtube.com/watch?v=duvezfgPrLY

    Hope this helps.

    Best regards,

    Kevin


    Explore our collection of 300+ premium WordPress themes on the Qode Interactive website.

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  • Msdeenice replied

    Hi Kevin,

    I have completed your recommendation and done a manual update following the provided outline.

    Theme is up to date  18.2 however still not working for mobile devices.  There really doesn't seem to be any change. This is so frustrating

  • Msdeenice replied

    After much frustration, and further digging the issue is with that particular theme bridge#249 Book Landing is not mobile responsive. Is this going to updated and when?

  •  538
    Qode replied

    Hi,

    We've checked, and responsive setting are applied on mobile now ( https://www.screencast.com/t/fLhixtS5 ). Please try clearing your browser cache and refreshing the page if you are not seeing the page displayed like in the screenshot.

    Best regards,

    Kevin


    Explore our collection of 300+ premium WordPress themes on the Qode Interactive website.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.