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  Public Ticket #2157398
LMS - Members import from old website
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  • aprentiss started the conversation

    Hello 

    We are transferring information over from an old website and setting up the LMS courses for people to purchase. How do we ensure the people who have already purchased courses in the past are still attached to the same course on the new website and still have access to the videos?

    Note: we already purchased the user import for woocommerce plugin - perhaps this can help? 

    Thank you,

  •  823
    Qode replied

    Hi there,

    Welcome to your support management and thank you for choosing our theme! I apologize for belated reply.

    If you've already used our theme and LMS on your old site, this type of data should be saved in WordPress database on your old site. For every user in database, there is data about which courses he has bought. So if you properly migrate database (especially users, and courses) to your new site you shouldn't lose any data.

    However, since theme migrations are a bit outside our support jurisdiction, we'd recommend following these instructions for migrating WP from local server to live site - the same instructions should be followed for migrating WP from one host to another:
    http://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-from-local-server-to-live-site/

    Thanks for understanding.

    If there is anything else that we can help you with, don't hesitate to ask.

    Best regards!

    Joey


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  • aprentiss replied

    Hello Joey,

    Ok so after researching for HOURS today, I came across the plugin Sensei for Woocommerce. https://senseilms.com/ This does exactly what I am trying to do as far as being able to look at exactly who is signed up for which class and manually add people to courses, but it strips the front end of Qode LMS and uses its own templates that break yours. We can try to modify their files but before I do that I was hoping you could provide insight. 

    Can you advise on how to access information about users signed up to courses as well as how to add people to courses manually?

    I also found that in woocommerce you can create new orders and attach people to products manually that way. The problem with this is that woocommerce does not recognize the courses as products, so there is no way to manually attach users to courses. 

    I have been working for HOURS on this today and cannot come up with a solution that fits our needs. I wonder why you say LMS is out of your jurisdiction when you offer it as part of your package? 

    Please help!

    Anna

    Attached files:  Screen Shot 2019-10-01 at 3.16.23 PM.png

  • aprentiss replied

    I wonder why you say LMS is out of your jurisdiction when you offer it as part of your package?  <-- i see now that you meant theme migrations... not LMS. Disregard this. 

  •  823
    Qode replied

    Hi there,

    When it comes to 3rd party plugins, you have to understand that we didn't and couldn't test all plugins out there with our themes. Of course, some compatibility issues might occur once in a while and there's nothing we can do about that. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality. If you're having issues with any other plugin you downloaded yourself, please refer to the author of the plugin or the team behind it. 

    Thank you for understanding.

    Regards,

    Nolan


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  • aprentiss replied

    I understand that. But can you please see below: 

    Can you advise on how to access information about users signed up to courses as well as how to add people to courses manually?

    That is really what I am looking for from you guys. Thank you

    Anna

  • aprentiss replied

    To be clear - we dont WANT a 3rd party plugin. We just want a way to be able to add users to courses manually as well as see who is signed up for what class easily. Please advise! 

    Thanks 

  •  823
    Qode replied

    Hi Anna,

    Every site user, can register (from the icon in the header for example) . All the users are listed in the WP admin -> Users  https://www.screencast.com/t/lUb2PupZ The users are listed as Subscribers. when a user is registered, their data is stored in the database. Than that user can apply for the course.  For every user in database, there is data about which courses he has bought.

    I assume that there are plugins that can access the database and pull those data easily, but we can't realy recommend any since we have not tested any of them.

    I hope this helps.

    Regards,

    Nolan


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  • aprentiss replied

    Hello again

    I have another problem I need assistance with quickly. The woocommerce plugin for Measurement Price Calculator seems to be conflicting with the theme. Doing research, it looks like it is a common problem. In fact, someone else had the same problem with Bridge and your team fixed it for them : https://qode.ticksy.com/ticket/1089629/

    What is happening with us is slightly different - when this plugin is activated, it will not let anything in the store to be added to cart. It gives us an error of "Please match the requested format: Qnty" 

    There are lots of patch fixes available on the web but all of theme are specific to themes, and i dont see any that are specific to Bridge. 

    Should we give you access to the backend of our website so you could take a look at help with this? 

    Thank you,

    Anna

  •  823
    Qode replied

    Hello,

    We added some styling to the quantity buttons so I assume that this is in conflict with the Measurement Price Calculator. Try changing the imput type from 'text' to 'number' in the quantity-input.php file https://www.screencast.com/t/3HCF9wEBkCOO

    Here is the file location:

    \wp-content\themes\bridge\woocommerce\global\quantity-input.php
    

    If that does not work try to disable that file entirely. You will get the default WordPress Qty stylization.

    I hope this helps!

    Regards,

    Nolan


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  • aprentiss replied

    THANK YOU SO MUCH! This worked beautifully!! Have a wonderful day. :) 

  •  823
    Qode replied

    You're welcome,

    I am glad that it works!

    If there’s anything else we can help you with, please let us know.

    Regards,

    Nolan


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