Okay
  Public Ticket #959284
Duplication of items
Closed

Comments

  • Colin started the conversation

    I have been using Simplicity Theme for a few years now. 

    www.colinslab.com

    It's been great but lately many of my portfolio items have been appearing more than once when I click 'Load more'. 

    When I click on my 'animation' section, only one appears, when I click on 'Load more' it appears like 3 times. I'm not a developer so I don't really know what to check although I think it could be the plug in 'Wordpress Importer'? I tried deactivating it but it still duplicates my portfolio items. 

    This is very frustrating as I've spent a lot of time creating it and was happy with how it worked and out of the blue it starts to play up like this.

    Would really really appreciate your help in getting this sorted.

    Thank you

    Colin

  •  460
    Qode replied

    Hi Colin,

    As we can see you are using outdated theme version. Please first try to update it by following instructions from this link https://themeforest.net/item/simplicity-creative-flat-retina-theme/5477244/support and test this again.

    If you continue to have problems, please send us WP and FTP admin access in your next reply so we can check this on your end.

    Best Regards!

    New and improved Online Bridge Theme Documentation is live. Check it out now - LINK.

    Best Regards,

    Qode

  • Colin replied

    Thanks for your quick response. I've used the link you supplied but it just says 

    You can upgrade our theme by performing following steps:

    1. Download latest theme main file from ThemeForest

    But it doesn't say where to download it from - I still can't find where to download the upgrade.

  •  460
    Qode replied

    Hi again,

    Login to theme forest with the account from which you have purchase it, and then go to your downloads, find simplicity theme and download it.

    Best Regards!

    New and improved Online Bridge Theme Documentation is live. Check it out now - LINK.

    Best Regards,

    Qode

  • Colin replied

    I have done what you suggested. I've updated my theme now.

    However the problem is still happening. My portfolio is being repeated and not all of them are showing. Please help. 

    Thank you

  •  460
    Qode replied

    Hi again Colin,

    Try to add this code to theme function.php or if you are using child theme add it to child theme functions.php file:

    if (!function_exists('kolumn_qode_paged_home')) {
    /**
    * Set false to on paged url on homepage
    *
    * @return int
    */
        function kolumn_qode_paged_home() {
            global $wp_query;
            if (is_page() && !is_feed() && 'page' == get_option('show_on_front') && $wp_query->queried_object->ID == get_option('page_on_front')) {
                $redirect_url = false;
                return $redirect_url;
            }
        }
        add_filter('redirect_canonical', 'kolumn_qode_paged_home');
    }

    If that does not help, please send us WP and FTP admin access in PRIVATE REPLY, since this is public ticket so we can investigate this further.

    All the Best!

    New and improved Online Bridge Theme Documentation is live. Check it out now - LINK.

    Best Regards,

    Qode

  •   Colin replied privately
  •  460
    Qode replied

    Hi Colin,

    We were unable to connect over FTP http://screencast.com/t/1p2d8yUC9, please check provided credentials again, and resend them if needed.

    Since you are using main theme, you have to add provided code inside wp-content / themes / simplicity / functions.php file - at the end of the file.

    All the Best!

    New and improved Online Bridge Theme Documentation is live. Check it out now - LINK.

    Best Regards,

    Qode

  •   Colin replied privately
  •  460
    Qode replied

    Hi Colin,

    We have tried to set that function for you, but it is not fixing the issue. It appears that this problem is present from one of recent WordPress updates https://wordpress.org/support/topic/45-causes-infinite-redirect-on-static-front-page/ , and fix function should fix it, but also this can be caused by wordpress and site url for WordPress installations as you can see in this topic https://wordpress.org/support/topic/infinite-redirect-problem-wp45-2014-theme-17/?replies=6#post-8291825 but in your case, you are defining fixed values from functions.php file which is often the case when users migrate the site, and they are not changing URLS within the database, and instead URLs are set from wp-config.php file. Your next step, is to try to remove defined URLs https://codex.wordpress.org/Changing_The_Site_URL and to try to set them from the database. If you migrated the site at some point, you should try following guide, and this also refers to migration from one server to another http://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-from-local-server-to-live-site

    Best Regards!

    New and improved Online Bridge Theme Documentation is live. Check it out now - LINK.

    Best Regards,

    Qode

  •   Colin replied privately
  •  460
    Qode replied

    Hi again,

    We understand your situation, but this this is simply WordPress software / hosting related thing, and we are not in position to preform such tasks, because we primarily need to focus on providing Theme Support to all our customers http://themeforest.net/page/item_support_policy#whats-not-included-item-support. We hope you understand.

    If you are not comfortable doing this, you can try to disable load more, and to show all your portfolio items at first load.

    All the Best!

    New and improved Online Bridge Theme Documentation is live. Check it out now - LINK.

    Best Regards,

    Qode

  • Colin replied

    Yes I understand that you can't help me with that. However I have taken your suggestion to disable 'load more'. For now I'm ok with that. Thanks very much for your help (and patience) so far. Its much appreciated.

  •  460
    Qode replied

    You're welcome,

    And thank you for using our theme.

    All the Best!

    New and improved Online Bridge Theme Documentation is live. Check it out now - LINK.

    Best Regards,

    Qode